I left Bench and went back to Freshbooks a couple of years ago and thought I was the problem because they never could finish my books and kept asking me for things! Now I’ve left freshbooks for QBO and am doing my own books. Freshbooks went from a local company (they started here in Toronto) to a completely enshittified mess that is charging more in two months than I paid for a year previously and keeps cutting services. They recently cut their premium level services such as a distinct helpline and dedicated account managers with all levels of accounts have to use the AI chatbot. Also, after switching from Stripe to their payment processor, WePay, they shuttered that after a couple of years and everyone was told to go back to Stripe, but you couldn’t connect to your existing Stripe account, you were required to apply for a second Stripe account specifically via Freshbooks. Likely a kickback involved, I guess. I didn’t want a second Stripe account as I’ve already run over 1.5million through my existing account and gave built up good standing. FreshBooks said, “oh well. been nice knowing ya”. I was with them from their beginning and they didn’t give a damn. Oh well.
I really like Ecoenclose for shipping supplies as an alternative to Uline. They are small and seem to care deeply about offering useful and ecologically transparent products that serve their customers. I think they are probably more expensive than Uline—but my shipping volume is small enough that I don’t care. I’d recommend them.
I left Bench and went back to Freshbooks a couple of years ago and thought I was the problem because they never could finish my books and kept asking me for things! Now I’ve left freshbooks for QBO and am doing my own books. Freshbooks went from a local company (they started here in Toronto) to a completely enshittified mess that is charging more in two months than I paid for a year previously and keeps cutting services. They recently cut their premium level services such as a distinct helpline and dedicated account managers with all levels of accounts have to use the AI chatbot. Also, after switching from Stripe to their payment processor, WePay, they shuttered that after a couple of years and everyone was told to go back to Stripe, but you couldn’t connect to your existing Stripe account, you were required to apply for a second Stripe account specifically via Freshbooks. Likely a kickback involved, I guess. I didn’t want a second Stripe account as I’ve already run over 1.5million through my existing account and gave built up good standing. FreshBooks said, “oh well. been nice knowing ya”. I was with them from their beginning and they didn’t give a damn. Oh well.
Freshbooks customer here as well. Looking to potentially get rid of them as well for many of the same reasons.
I’m sorry you’re experiencing the same crap.
I started compiling a list of more ethical and sustainable digital marketing options in this post. Not a lot of them, sadly.
https://www.mightybytes.com/blog/sustainable-marketing-stack/
I really like Ecoenclose for shipping supplies as an alternative to Uline. They are small and seem to care deeply about offering useful and ecologically transparent products that serve their customers. I think they are probably more expensive than Uline—but my shipping volume is small enough that I don’t care. I’d recommend them.